294 Fairground Road
Spindale, NC 28160
828.287.6339 (Main Number/Dispatch)
828.287.6141 (Appointment Line)
800.735.2962 (Hearing Impaired)
Please note that the Deviated Fixed Route is now FARE FREE. Come Ride With Us!
Kerry Giles - Director, 828.288.4505 (email)
Jeff Hill - Operations Manager, 828.287.6308 (email)
Anita Campbell - Transit Specialist, 828.287.6387 (email)
Mark Eitel - Logistics Specialist, 828.287.6339 (email)
Shannon Patrick - Scheduler / Non Medicaid Appointments, 828.287.6142 (email)
(DSS) - Medicaid Appointments, 828.287.6141
FOR IMMEDIATE RELEASE:
With the likely continued spread of the COVID-19 novel coronavirus, Rutherford County Transit understands that people may be feeling anxiety and concern about the safety of public transit; we take this very seriously. Rutherford County Transit has updated its vehicle cleaning procedures to include nightly disinfecting of all high-touch areas in all our vans. We want to ensure clean surfaces each morning to assist our riders in having a safe journey to their destination. If any riders have concerns or observe a bus or vehicle that needs attention, we urge them to please alert a transit employee right away.
In support of Governor Cooper’s executive order to practice social distancing, those who rely on transit should use discretion, take action to prevent the spread of germs, and consider alternative transportation modes if concerned. We are asking our passengers to reduce or cancel any unnecessary travel. This reduction allows the transit system to become safer for those who depend on and for those who operate it.
While we are doing all we can to operate on schedule, riders should expect that service may be somewhat unpredictable, similar to days when there is severe winter weather. Please note that the Transit office facility will not be open to visitors at this time. If you need to schedule an appointment to meet with a staff person at Transit, please call 828-287-6339 during normal business hours (6:30 a.m. to 5 p.m. on weekdays) and we will set up a time that works best for you.
We ask our passengers to join us in support of these efforts by:
- Regularly and thoroughly washing hands
- Coughing/sneezing into a tissue or a sleeve
- Staying home when you feel sick
Our top priorities are to continue service to the public and to keep our employees healthy and safe. Thank you for partnering with us to help prevent the spread of illness.
EFFECTIVE MAY 11, 2020 ALL PASSENGERS MUST WEAR A FACE COVERING (Mask, Scarf, Bandana, etc) WHILE RIDING ON TRANSIT VEHICLES TO PROTECT YOURSELF AND OTHERS
Riders must provide their own face covering
Rutherford County Transit will temporarily stop the Tri-City Xpress (Blue and Green Loops) service at 6:00 p.m. on Thursday, April 9, 2020. This is in an effort to slow the spread of the Covid-19 virus and in accordance with Federal, State and Local authority recommendations to stop non-essential travel. We will continue to watch the situation and restart the Blue and Green Loops as soon as it is possible. We apologize for the inconvenience of stopping the Tri-City Xpress during this time but feel it is necessary to help in the continued effort to slow and stop the spread of Covid-19.
Other Transit services are still available.
If you use the Tri-City Xpress to get to work, doctor's appointments, or to the grocery store and need transportation during this period, you may call 828-287-6142. Transit will take your appointment information and schedule a van to pick you up. You must call in your appointments at least 48 hours ahead of time. We can provide this for travel to work, groceries or medical needs only.
Once again, effective at 6:00 p.m. on Thursday April 9, 2020, Rutherford County Transit will stop running the Blue and Green Loops of the Tri-City Xpress fixed route. Other Transit Services remain open. We will continue to watch this situation and restart this service as soon as it is safe to do so. We will post any changes to our Transit website www.drivingpossibilities.com as well as to the Transit Facebook page at www.facebook.com/RutherfordCountyTransit.
Deviated Fixed Route Transportation
This route is FARE FREE to riders. There is a $1.00 charge for all deviations.
Transit's Deviated Fixed route known as the Tri-City Xpress operates two (2) buses on a set schedule. One bus operates on the Forest City/Spindale (Blue Loop) and the second bus operates on the Rutherfordton/Spindale (Green Loop). The creation of two (2) loops has reduced the ride time for our passengers. The two (2) buses meet at Walmart (Pharmacy Entrance) at the same time to allow passengers to transfer from one bus to the other if needed or to exit the bus. Both buses have set stops at some locations but at different times. The routes run Monday-Friday from 7:40 a.m. to 5:30 p.m. The set time and locations can be viewed below. Deviations are allowed up to 1/2 mile from the set bus routes at a charge of $1.00 per deviation. Stops may be made along the set routes as long as it is a safe location to stop. For driver and passenger safety, deviations will not be approved that require the bus to make a backing maneuver. Please call 828-287-6339 by 4:00 p.m. to request a deviation for the following day.
For the Hearing Impairment Help Line call 800-735-2962.
TRANSIT IS EXCITED TO OFFER THESE NEW SERVICES!
Click Here for WLOS news video on Grocery Shuttle
Click Here for a link to "The Daily Courier" grocery story.
Rutherford County Transit was established in 1990 and is a self-funded department within Rutherford County Government. Transit provides services to the following individuals:
- Medicaid Transportation
- Individuals over age 60
- Disabled individuals
- General Public (fixed route only)
Please see information below on how to qualify for transportation services. Individuals interested in making an appointment can call the Transit appointment line at 287-6141 during the hours of 8:30 am – 5:00 pm, Monday-Friday.
Scheduled routes will run Monday thru Friday between 7:00 AM - 5:30 PM except New Years Day, Martin Luther King Day, Good Friday, Memorial Day, Fourth of July, Labor Day, Veteran's Day, Thanksgiving and the day after, Christmas Day and the working day before and after Christmas. Transit Brochure
The purpose of Rutherford County Transit is to drive citizens towards possibilities.
PASSENGER RULES AND PROCEDURES
Passenger Rules and Procedures are listed below. If an individual is a NO SHOW three times within a three month period, they will be suspended from riding Transit for one month. Cancellations must be made 24 hours in advance or by 6:30 AM on the day of their appointment. Also, all passengers must be ready 90 minutes prior to their appointment time for Transit to pick them up. (Passengers with out-of-county medical trips will be notified of their specific pick up time).
- Wheelchair accessible
- Except for assist animals, pets will not be permitted
- Smoking, eating, drinking and weapons are not allowed
- Seat belts must be worn at all times
In order to qualify to ride Rutherford County Transit, passengers must be approved for Medicaid Transportation through the Department of Social Services at 287-4022. Once approved through DSS, appointments can be made through the Transit Appointment Line at 828.287.6141. If an attendant is required, a Medical Necessity Verification Form must be filled out. The form is below.
ELDERLY AND DISABLED TRANSPORTATION
Transit has grant funds available to transport individuals over the age of 60 or who have a disability. An application must be filled out (see below) and if they are disabled, a doctor must sign the application. Currently, applicants are allowed four trips per month for free under this service. The number of trips per month is subject to change based on program funding. Grant funds, if available through NCDOT, are available on an annual basis from July 1 - June 30.
Transit has grant funds available to transport individuals to work. An application must be filled out (see below) and signed by an employer. Cost will be based on frequency and distance of trips required. Grant funds, if available through NCDOT, are available on an annual basis from July 1 - June 30.
OUT-OF-COUNTY MEDICAL TRANSPORTATION
Due to rising fuel prices, Rutherford County Transit will require all out-of-town medical visits be made between 9:00 am -12:00 pm. Transit will also be going to the cities listed below only on the following days:
- Shelby: Monday, Tuesday, Wednesday, Thursday
- Asheville/Hendersonville: Monday and Thursday
- Columbus: Monday
- Charlotte: Tuesday and Wednesday
- Gastonia: Tuesday and Wednesday
- Mooresville: Tuesday
- Kings Mountain: Wednesday
- Spartanburg: Thursday
- Hickory/Morganton: Monday
- Winston-Salem: Tuesday
- Durham/Chapel Hill: Thursday
It is imperative that passengers inform Transit if anyone will be traveling with them. There are a limited number of seats available on each van. Additional passengers must be approved for medical reasons. General requests to use this new shuttle service for non-medical appointments will be reviewed on a case-by-case basis for a fee.
TRANSIT ADVISORY BOARD
Quarterly Meeting Dates: Third Thursday of the month (February, May, August and November). Location: Transit Office @ 294 Fairground Road, Spindale, NC 28160
Time: 1:30 pm
These meetings are open to the public and public comments will be allowed at the start of each meeting. Public comments are limited to three minutes per person. Contact information for any member of the Transit Advisory Board is available upon request. Please direct questions to the Director, Kerry Giles at firstname.lastname@example.org or at 828.288.4505.
TRANSIT ADVISORY BOARD MEMBERS:
- Karyl Fuller, Chair - Isothermal Planning and Development (rural planning organization)
- John Jarrett, Vice Chair - Rutherford Life Services (disabled individuals)
- Suzanne Porter - United Way (general public, community agency)
- Clark Poole - Chamber of Commerce (economic development)
- Tammy Aldridge - Rutherford County Senior Center (elderly and disabled indviduals)
- Susan Hall - Rutherford County Veteran Services (veterans, elderly/disabled individuals)
- Kandi Bridges - Rutherford County DSS (Medicaid transportation)
- Karen Powell - Rutherford/Polk/McDowell Health Department (general public, community agency)
- Frankie Hamrick- Rutherford County Fire Marshall
- Peggy (Buffy)Tucker-Rutherford County Transit User/Passenger
- Diane Dickerson- Isothermal Community College
COME WORK FOR TRANSIT
All safety sensitive positions will be subject to a pre-employment drug test, as well as, ongoing random drug and alcohol tests while employed at Rutherford County Transit.
Rutherford County Transit does not discriminate on the basis of race, color, national origin or sex in the award and performance of FTA assisted contracts.
Click link below for a list of Disadvantaged Business Enterprise (DBE)